Sanofi Genzyme Support Services
Sanofi Genzyme Case Managers provide free and voluntary care coordination, support and services to individuals living with Gaucher disease who reside in the United States. Sanofi Genzyme Case Managers are professionals with experience in the health care industry who are committed to helping individuals connect with the resources available to them.
Whether you have just been diagnosed with Gaucher disease and are exploring treatment with Cerdelga or you are considering resuming treatment, Sanofi Genzyme Case Managers are available to assess your unique situation and help answer any questions you may have, including by helping you understand your insurance options for treatment with Cerdelga. Our confidential services are offered at no cost to you and are completely voluntary.
If you decide to take advantage of Sanofi Genzyme’s support services, you will have access to your own personal Case Manager, someone who will get to know you and will tailor his or her services to meet your specific needs.
Sanofi Genzyme Case Managers are aligned regionally, so you will work with someone who is familiar with local resources and understands your state’s insurance regulations. Our Case Managers can also help you find medical experts in your area.
Your Sanofi Genzyme Case Manager will partner with you as you take the journey from diagnosis to treatment plan and help you navigate any bumps along the way. Working closely with you and your family, your health care providers and insurance company, your Sanofi Genzyme Case Manager will help coordinate access to treatment with Cerdelga by providing:
A Sanofi Genzyme Case Manager is only a click or phone call away from answering your questions and working with you to help address your needs.
Connect with a Sanofi Genzyme Case Manager online at genzymesupportservices.com
Or call 1-800-745-4447, Option 3
Monday through Friday, 8:00 AM to 6:00 PM EST
Spanish-speaking Case Managers are available, as well as interpreters for other languages.
CERDELGA is a prescription medicine used for the long-term treatment of Gaucher disease type 1 (GD1) in adults who are CYP2D6 extensive metabolizers (EMs), intermediate metabolizers (IMs), or poor metabolizers (PMs) as detected by an FDA-cleared test. Your doctor will perform a test to make sure that CERDELGA is right for you.
Limitations of Use:
Certain patients should not use CERDELGA based on their CYP2D6 metabolizer status due to an increased risk of side effects, including heart problems. Do not use CERDELGA if you are:
Your doctor will perform a test to help determine if CERDELGA is right for you.
CERDELGA can affect the way other medicines work and other medicines can affect how CERDELGA works. Using CERDELGA with other medicines or herbal supplements may cause an increased risk of side effects, including changes in electrical activity of your heart (ECG changes) and irregular heart beat (arrhythmias). Especially tell your doctor if you take St. John’s Wort, or medicines for fungal infections, tuberculosis, seizures, heart conditions, high blood pressure, or depression or other mental health problems. Your doctor may need to prescribe a different medicine, change your dose of other medicines, or change your dose of CERDELGA. Tell your doctor about all of the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements before you start taking them.
Before taking CERDELGA, tell your doctor about all of your medical conditions, including heart problems (including a condition called long QT syndrome), a history of heart attack, kidney or liver problems. If you are pregnant or plan to become pregnant or breastfeed, talk to your doctor. It is not known if CERDELGA will harm your unborn baby. Talk to your doctor if you are breastfeeding or planning to breastfeed. It is not known if CERDELGA passes into your breast milk. You and your doctor will decide if you should take CERDELGA or breastfeed. You should not do both.
CERDELGA, used with certain other medicines, may cause changes in the electrical activity of your heart (ECG changes) and irregular heart beat (arrhythmias). Tell your doctor if you have new symptoms such as palpitations, fainting, or dizziness.
The most common side effects (≥10%) of CERDELGA include: tiredness, headache, nausea, diarrhea, back pain, pain in extremities, and upper abdominal pain. Call your doctor for medical advice about adverse effects.
Tell your doctor if you have any side effect that bothers you or that does not go away. These are not all the possible side effects of CERDELGA. Call your doctor for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088.
It is not known if CERDELGA is safe and effective in children.
Please see the full Prescribing Information, including the Patient Medication Guide, for CERDELGA.